Our Guarantee

As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.
If you are not satisfied with the purchased FTD product, you can return the product for a replacement or a refund the full purchase price. All you need to do is notify us within 48 hours after delivery of your FTD order. You may call, come in person, or write to us.
Cancellation Policy:
Cancellations must be done the day before the delivery date request. We reserve the right to charge a cancellation fee of 10% of the order with a minimum of $10. There are no cancellations during the holiday weeks of Valentine's, Easter, Mother's Day, Thanksgiving and Christmas .
If the recipient is not at home, an attempts will be made to leave the package with a neighbor. In the event this fails, a tag will be left on the door requesting the recipient to call us to arrange delivery or to pick up the product to the store. In the event an incorrect address is supplies, the sending customer will incur a second delivery charge. Flowers by Bobios LLC will inform a customer via phone or email in the case of refusal by the addressee of the product or in the event of an incomplete address preventing the completion of a delivery. No refunds on refused orders. No refunds on recipients not home or not at work for delivery. Make sure recipient will be home or at work during the day of the delivery date requested. We are not responsible if they are on vacation, etc.
If you or our sender REQUEST A SIGNATURE, you or someone else must be at the delivery address to sign for the package. Delivery will be rescheduled for the next business day or you may be requested to pick up to the store. Flowers by Bobios is not responsible for delivery delays or spoilage caused by failure to be there at time of delivery. For SIGNATURE RELEASE orders by the sender or the recipient, the package will be left at the door unless: the driver deems it an insecure location, if the address is an apartment building with no doorman, or the address is to a business that is closed. Make sure you properly place contents upon receipt or before the end of the delivery day, as perishable items left outside for extended periods of time may spoil. Flowers by Bobios cannot be held responsible for lost or stolen items.